Privacy Policy

Introduction

Wiki Wood Tree Care LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wikiwoodtreecaretopeka.com, contact us by phone, email, or text message, or use any of our tree care services in Topeka, Kansas and surrounding areas.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

Information We Collect

We collect information that you voluntarily provide to us when you fill out a contact form, request a free estimate, call our office, send us an email, or communicate with us through text messages. This information may include:

• Your full name
• Phone number (mobile and/or landline)
• Email address
• Property address or service location
• Details about your tree care needs or project
• Photographs of trees or property you upload through our website

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, referring website, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide free estimates for tree care services
• To schedule, confirm, and manage appointments and service visits
• To communicate with you about your service, including sending appointment reminders, job updates, and service notifications via phone, email, or text message
• To send promotional messages and special offers if you have opted in to receive marketing communications
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

SMS Messaging and Communications

Customers may opt in to receive SMS communications from Wiki Wood Tree Care through website forms or by providing direct consent. When you provide your phone number and check the appropriate consent boxes on our website, you agree to receive text messages from us.

SMS messages from Wiki Wood Tree Care may include appointment reminders, service updates, job scheduling notifications, estimate follow-ups, and promotional messages. The types of messages you receive depend on the consent options you select when submitting your information.

Message frequency may vary depending on your service needs or marketing campaigns. For service-related messages, frequency depends on your active service schedule. For marketing messages, you may receive periodic promotional offers.

Message and data rates may apply depending on your mobile carrier and your wireless plan. Wiki Wood Tree Care is not responsible for any charges your carrier may apply for receiving text messages.

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you re-subscribe.

For assistance with our SMS messaging program, reply HELP to any text message you receive, or contact us directly at (785) 553-7343 or help@wikiwoodtreecaretopeka.com.

Phone numbers and personal data collected for SMS communication will never be sold, rented, or shared with third parties for marketing purposes. Your information is used solely by Wiki Wood Tree Care to provide the services and communications described in this policy.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small data files stored on your device that help us remember your preferences and improve site performance.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain features on our website.

We may use third-party analytics services, such as Google Analytics, to help us understand website usage patterns. These services may collect information about your online activity across different websites over time.

How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, modification, or disclosure. Our website uses secure connections to help protect information transmitted online.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards to protect the information you share with us.

Information Sharing and Third Parties

Wiki Wood Tree Care does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential
• When required by law, regulation, or legal process, such as a court order or subpoena
• To protect the rights, property, or safety of Wiki Wood Tree Care, our customers, or others
• In connection with a merger, acquisition, or sale of all or a portion of our business assets

Your Privacy Rights

You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate information, and to request deletion of your personal data, subject to certain legal exceptions. You may also opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at help@wikiwoodtreecaretopeka.com or call (785) 553-7343. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: